Heart Hoops

Your hand-crafted item will ship within 3-7 business days. I will always try to ship earlier if possible. 

• Once your package is checked into a USPS facility, My Sister's Things no longer has control over the package. Therefore MST is not responsible for items delayed by USPS. 
• MST ships to select countries. The buyer is responsible for all customs costs and/or other payments that may apply.
• For overseas buyers, customs can delay packages for up to 6 weeks, even though it is rare, but it can still happen. 

All sales are final. However, I will replace the item ASAP if there is a mistake on our part. We require a photo verification within 7 days of the delivery date. You will only be eligible for a replacement or shop credit if:

• You were sent the wrong size, color, or design. 

If your items are damaged from shipping:

1. Contact me within 7 days after the delivery date at amyk@mysistersthings.com. Please include your order number.
2. You will need to furnish me with pictures of the damaged, items AND THE BOX
3. You will need to return the damaged product as shown in the picture you provided. 
4. After I receive the damaged product as shown by the picture provided by the buyer, a refund or replacement will be sent out.