FAQs

ARE THE EARRINGS SAFE FOR SENSITIVE EARS?

  • Yes! Most of our earrings are made with hypoallergenic materials such as surgical steel, stainless steel, gold-filled, or sterling silver- perfect for sensitive ears.

Curious about the specific metal used in a pair you love? Just scroll down to the Materials tab under the product description. Click to expand, and you'll see exactly what metal the earrings are made of.

I DO NOT HAVE MY EARS PIERCED, DO YOU OFFER CLIP ON EARRINGS?

  • Yes, when purchasing you may choose the clip on option on most of the earrings.

IS THE JEWELRY HANDMADE?

  • Yes. Each pair of earrings are uniquely handmade. Since all items are handmade you may see slight variations in color or pattern from the pictures. Although we try very hard to photograph each product accurately, we cannot guarantee that every computer monitor or phone screen will accurately depict the color.

HOW DO I CARE FOR MY POLYMER CLAY JEWELRY?

  • Store your jewelry in a cool dry place where it will not get scratched by other objects. 

  • Make-up, dirt or debris can be removed by gently going over the area with a cotton swab dipped in water or rubbing alcohol to gently cleanse the area.

  • Avoid direct contact with perfumes, hairspray, nail polish remover, etc. as this can damage or discolor the clay. 

  • Avoid wearing during sleep, showering, exercise, and swimming. 

  • Certain metals, including sterling silver, brass, and stainless steel may tarnish over time if exposed to water and oils but can be cleaned with a soft jewelry cloth or a cotton swab dipped in vinegar. 

  • Polymer clay is slightly flexible at smaller thicknesses. However, it is NOT recommended to bend your jewelry. 

ARE THE EARRINGS HEAVY?

  • Polymer clay is an extremely lightweight material that won't weigh down your ears, even when wearing the largest of earrings. 

DO YOU OFFER FREE SHIPPING?

  • Yes, all orders over $75 ship free. 

DO YOU OFFER WHOLESALE?

  • Yes, I do offer wholesale! Pricing varies by styles and intricacy. Current lead time for wholesale orders is 1-2 weeks. If interested, click the link below for my wholesale store, faire.com/direct/mysistersthings

WHEN WILL MY ORDER SHIP?

  • Your hand-crafted clay jewelry will ship within 3-7 business days. We will always try to ship earlier if possible. 
  •  Once your package is dropped off in a USPS facility, My Sister’s Things (MST) no longer has control over the package. Therefore, MST is not responsible for items delayed by USPS.

WHAT IS YOUR RETURN POLICY?

  • Due to sanitary reasons, all sales are final. However, we will replace the item ASAP if there is a mistake on our part. We will require a photo verification within 7 days of the deliver date. You will only be eligible for a replacement or credit if:
    • We sent you the wrong size, wrong color, and or wrong design. 
    • If your earrings are damaged from shipping, please contact me within 7 days after the delivery date. You will need to furnish me with pictures of the damaged earrings AND THE BOX for either a replacement or shop credit.